8X8 More Than Cloud… TopRated in SIP Satisfaction

8×8’s strong SIP trunk customer satisfaction scores should enhance the company’s presence as it sells to large multi-location customers. Major accounts like Thryv (small business software) and Halfords (car parts and accessories) have recently been added to 8×8’s customer list. 8×8 Plays in a Big Market8x8 participates in the global $14 billion (2019) SIP trunk market. This is a useful adjunct business (to UCaaS) for several reasons: 8x8sip.JPG More than 3,000 IT managers evaluated their SIP provider in six categories covering overall product satisfaction, vendor experience, and customer delight. We performed side-by-side comparisons of 29 SIP trunk providers – accounting for the majority of all SIP sales. It’s time for IT managers to rethink 8×8. Too many people view the company as a cloud-only provider of UC, contact centers, and video applications. Yet, there’s much more to 8×8. Log in or register to post comments In the Eastern Management Group’s new SIP awards, “2019 SIP Trunking Customer Satisfaction,” 8×8 towers above the industry average, ranking #1 in “Recommend-To-A-Friend” – the survey’s capstone measurement. siptrunks.jpg Sangoma Leader in SIP Trunking for Small Businesses John Malone October 03, 2019 Customers give Sangoma four stars in all satisfaction measurements in 2019 Eastern Management Group survey. The research used in this post comes from the following Eastern Management Group sources: “2019 SIP Trunking Customer Satisfaction” report and models, “2018-2024 SIP Global Market 7-Year Forecast and Analysis,” and “Worldwide Hosted PBX Market 2019-2025.” For more information on these studies and reports, please contact our analyst team or John Malone directly at 212-738-9402 Ext. 2201 or [email protected]:News & Viewscustomer satisfactionEastern Management GroupSIP/SIP TrunkingCloud CommunicationsNews & ViewsUCaaS Articles You Might Like Twilio Rated Top in SIP Customer Satisfaction, Again John Malone September 18, 2019 With its high customer satisfaction rating and focus on R&D, Twilio is making a name for itself in the SIP trunking market. Monitor VoIP call performanceTroubleshoot VoIP call performanceSet baselines for performance reviewsVoIP and network dashboardsVoIP gateway and performance alertsPerformance reportsTrunk monitoring Eastern Management Group research shows that one-half of 8×8 SIP trunk customers have fewer than 50 employees; the remainder are mid-market businesses with up to 1,000 employees (see “Worldwide Hosted PBX Market 2019-2025” pp. 137-163 for more 8×8 research). Clearly, a lot is going on at 8×8 – in an industry full of activity. Flowroute Top-Rated SIP Trunk Provider in 2019 John Malone August 21, 2019 Out of 29 providers, Eastern Management Group found Flowroute ranked as top SIP trunk vendor for 2019 and received four stars in multiple categories by customers. The Value of 8x8The company’s portfolio of SIP trunking and UCaaS makes 8×8 an end-to-end service provider – a potent single source of supply for customers. In the traffic world, 8×8’s Network Quality Manager software monitors network traffic and quality of service of all customer VoIP calls. This helps identify distortion, noise, or latency by correlating call issues with WAN performance to help find problem areas. Significant features of the 8×8 SIP service are: Demand for SIP trunking is growing at 7% yearlyPremises PBX users can buy 8×8 SIP trunks and save money8x8 can deliver branch office connectivity rather than a competitor8x8 SIP customers are candidates for other 8×8 cloud services, like UCaaS, contact center, and video and audio conferencing In the survey, customers heaped praise on 8×8 for SIP trunking, and it ranked #1 in multiple customer satisfaction measurements. It received several four-star ratings (out of four) and was named a Top 10 Leader overall. Keep in mind, this is SIP trunking! 5 Reasons SIP Trunking is Alive and Well Irwin Lazar August 26, 2019 The SIP trunking market continues to thrive, even as organizations move to the cloud. With 2019 revenues of $352 million (up 19% Y/Y) and a GAAP gross margin of 63%, 8×8 is a formidable communications provider in all markets. How Can I Make Sure My SIP Trunks Are Secure? Steve Braverman July 17, 2019 Don’t overlook VoIP security when you set up your SIP trunks. See All in SIP/SIP Trunking » Whether this last point reflects an explicit 8×8 strategy is worthy of a mention. According to the Eastern Management Group study “Worldwide Hosted PBX Market 2019-2025,” 35 million premises PBX seats are purchased each year. Not only are these sales opportunities for 8×8, but our studies show that IT managers always evaluate cloud options before making a premises PBX decision. If 8×8 already provides these customers with SIP trunks, then 8×8 is likely to be considered for UCaaS to replace a premises PBX.


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